Politique de remboursement

30-Day Money Back Guarantee Return Policy

At PlushieDepot.com, we want to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your plush toy(s), we offer a hassle-free 30-day money back guarantee return policy.

To begin a return or to cancel your purchase please contact us: 
info@plushiedepot.com 

Please read the following guidelines to understand our return process:

1. Eligibility for Returns / Cancellations: 

• All plush toys are eligible for returns within 30 days from the date of purchase.
• To be eligible, the plush toy(s) must be in their original condition, unused, and with all tags and packaging intact.
• For cancellations, please email us: info@plushiedepot.com within 1-3 hours of purchase as once the order ships it cannot be cancelled. We will confirm all cancellations via email. 

2. Return Process:

• To initiate a return, please contact our customer support team within 30 days of receiving your order.
• Our customer support team will guide you through the return process and provide you with a return authorization number

3. Return Shipping:

• Customers are responsible for the return shipping costs unless the return is due to a mistake on our part, such as incorrect item sent or item arrived damaged.
• We recommend using a reliable shipping service with tracking and insurance for your return shipment. PlushieDepot.com is not responsible for any lost or damaged packages during return transit.

4. Refund Process:

• Once we receive the returned plush toy(s) and verify that they are in original condition, we will process the refund.
• The refund will be issued to the original payment method used during the purchase.
• Please note that shipping costs, if any, are non-refundable.

5. Timeframe for Refunds:

• We strive to process refunds promptly upon receipt of the returned plush toy(s).
• Refunds are typically processed within 7-10 business days. However, please allow additional time for your financial institution to reflect the refund in your account.

6. Exclusions:

• For hygiene reasons, we cannot accept returns on plush toys that have been used, washed, or show signs of wear and tear.
• Customized or personalized plush toys cannot be returned unless they are defective or arrive damaged.
• No returns are accepted on holiday items.
• Some items ship from 3rd party vendors and may not be eligible for a refund.

7. Credit Card Chargebacks:

• If you choose to initiate a credit card chargeback without contacting our customer support team and following our return process, your eligibility for a refund may be affected. We recommend reaching out to us first to resolve any issues.

8. Missed Event Dates:

• We do not accept returns for missed event dates. Please ensure that you place your order well in advance to allow for any unforeseen delays.

9. Customer Support:

• Our dedicated customer support team is available to assist you with any questions or concerns regarding returns or the refund process.
• You can reach out to us via email: info@plushiedepot.com during our business hours Monday Through Friday 10-6PM EST. Please allow 24-48 hours for a response.