Shipping policy

General Shipping Policy Summary (TLDR):

Free Shipping: Most items on our website ship for free to US, Canada, New Zealand and Australia!

Just a heads up, some products might not ship outside the USA, but you can find out for sure by checking the details under each product description. Some products however do not ship free, please see below.

Shipping Fees: A few products are shipped by third-party vendors, and they might have some shipping fees. Don't worry, though – we always clearly mark those products that may have shipping fees so you'll know exactly what to expect. Shipping fees are calculated at checkout.

Processing Times: Here's typically how long it takes for your order to get ready:

• Quick Ship: 1-2 Business Days (only specific items)
  
• Regular Domestic: 2-7 business days
• Third-Party Partners: 2-7 Business Days
• International: 2-7 business days

But remember, these times are just estimates, so your order might be ready sooner or later than expected. 

Delivery Times: Once your order is ready, here's how long it typically takes to get to you:

• Quick Ship: 3-5 business days (only specific items)
  
• General Domestic: 7-21 business days
• Third-Party Partners: 5-14 business days
• International: 10-30 business days

Just keep in mind that these times are estimates, so your plushies might arrive a little earlier or later.

Fullfillment Details:

Quickship items are fulfilled directly by Plushie Depot and are labeled on their respective product pages as "Quick Ship" "Ships in 48rs" and other identifying labels.

All other orders are fulfilled by our partners both abroad and domestically.  Items will ship from the closest point of origin.  Please allow additional transit time. Shipping Fees,  VAT, and other taxes may apply.

Order Cancellation: Changed your mind? No problem! You can cancel your order before it's shipped.

• Just shoot us an email at: Info@plushiedepot.com

and we'll take care of it for you. The sooner the better though as things ship typically ship out much sooner than we advertise (under promise and over deliver)

Damaged/Lost Parcels/ Wrong Items: If your plushies arrive damaged or go missing, or if you received the wrong one, don't hesitate to reach out to us. We're here to help!

30-day Returns: You have 30 days from the time you receive you order to start a return. Only unused, sealed packages can be returned for a full refund. Please see our full return policy for full details.

We're on standby to assist you from Monday to Friday, and we promise to get back to you within 24-48 hours to the best of our ability.

Thank you so much for your support of our small business

SHIPPING & DELIVERY POLICY 

Plushie Depot ("we" and "us") is the operator of (https://www.plushiedepot.com)
("Website"). By placing an order through this Website you will be agreeing to
the terms below. These are provided to ensure both parties are aware of and
agree upon this arrangement to mutually protect and set expectations on our
service.

1. General
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.

2. Shipping Costs
Free Shipping applies to all orders going to the United states. International customers also receive free shipping on most orders with some exceptions.  International customers (outside of the US) may have to pay their own VATs depending on local laws but normally we pay VATs ahead of schedule.  

Some products ship via third party vendors and shipping costs may apply to those, they will be clearly marked their respective product pages.

3. Returns
3.1 Return Due To Change Of Mind
Plushie Depot will happily accept returns due to change of mind as long as a
request to return is received by us within 30 days of receipt of item and are
returned to us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to
arrange their own shipping. We do not offer any prepaid labels.
Once returns are received and accepted, refunds will be processed to store
credit for a future purchase. We will notify you once this has been completed
through email.
(Plushie Depot) will refund the value of the goods returned but will NOT refund
the value of any shipping paid.

3.2 Warranty Returns
Plushie Depot does not have any warranty on any products and thus a warranty return does not apply. 


4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for seven - twenty one days but can take longer during holiday seasons. We cannot guarantee any ship times. 

4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for ten to thirty days. We cannot guarantee any ship times. 

4.3 Dispatch Time
Orders are usually dispatched within two to five business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address
For change of delivery address requests, we are only able to change the address once the order has not been processed.  Please contact us immediately after your order has been placed in order to be able to change your address.

4.5 P.O. Box Shipping
Plushie Depot will ship to PO Box address but reserves the right to refund PO box orders if our partners cannot ship to them. 

4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.

4.7 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and
dispatch the rest of the order.

4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation

5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.

7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
website but sometimes there may be additional VATs that customers may have to pay. 

7.2 Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without
any additional fees to be paid by customer upon arrival in destination country

8. Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.

9. Insurance
Parcels are insured for loss and damage up to the value as stated by the
courier.

9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.  Generally UPS and USPS claims may take 30-90 days. 

9.2 Process for parcel lost in-transit
If the parcel does not real the receipient after 50 transit days we will issue a full refund. If a parcel is marked delivered by the carrier but the client did not receive then we unfortunately can only help in opening an investigation but cannot offer a refund.

10. Customer service
For all customer service enquiries, please email us at info@plushiedepot.com

Shipping Policy Generated at Easyship.com [https://www.easyship.com].