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Frequently Asked Questions

FAQ

30-day returns after delivery for a full refund
Free Return Shipping for US & CA customers
Product must be unused with tags
Please see our Full Return Policy for more information

The following applies to this product:

USA Shoppers: Please allow additional time for customs processing. Please also note that this product may be subject to additional tariffs and import fees as of 2/4/25.
Free Shipping to the USA, CA, NZ and AU
This product may ship directly from the manufacturer
Average delivery time after processing is about 5-12 business days*
*Please see our full shipping policy for more details

Need a product faster? Check out our quick ship collection

General Care Instructions for Your New Plushie

- Spot Clean: Use a mild detergent mixed with water for spot cleaning.
- Avoid Machine Washing: Do not machine wash or submerge your plushie in water.
- Air Dry: Ensure your plushie is completely air-dried before use.
- Protect from Heat and Sunlight: Keep your plushie away from direct heat sources and sunlight.
- Handle with Care: Treat your plushie gently to prevent any damage.

Product Disclaimers

Variations: Please note that products may vary from the images in terms of design, shape, size, and other factors. All information provided is approximate and not guaranteed to be exact. If you notice any discrepancies, please reach out to us.

Product Origin

Origin Information: Unless stated otherwise, products are sourced from mainland China.

Pricing & Sales Notice

Pricing Information: Sale prices, Deals, Clearance or comparison pricing reflect prices for the same or similar items found on other websites. These prices are approximate and may change at any time without prior notice. Some prices and deals are set directly by our partners in comparison to prices found on their own respective websites.

Packaging & Materials

Packaging Details: The information on product packaging and materials may differ from what is displayed on our website. This includes details such as product descriptions, country of origin, nutritional content, ingredients, allergens, and other specifics. It is essential to carefully read labels, warnings, instructions, and any accompanying product information before use.

Shipping Notice

Customs and Charges: Items sold and shipped from outside the U.S. may incur additional customs duties, import taxes, processing fees, brokerage fees, or other charges related to imports, based on the item's customs value. The responsibility for these charges lies with the buyer and must be paid upon delivery, if applicable. For more information, we recommend contacting your local customs office. For inquiries regarding the origin of an item, please feel free to contact us.